Returns & Exchanges

 

RETURNS, EXCHANGES & WARRANTY

We do not offer cash refunds on our products however your purchase does come with a FREE 30 DAY WARRANTY. During this time we recommend you wash your unit in cool water using high quality and conditioners with protein as a major ingredient. If you notice any issues with your hair during this time you may request a quality inspection. If we inspect the product and deem that it is defective, we will provide a new unit to you at no cost to you. We reserve the right to inspect the  product ourselves.

We reserve all rights to decide whether the product(s) are eligible for exchange. Again, only defective units are eligible for exchange. We also reserve the right to reject an exchange request previously approved upon receipt. Products sent back without approval are not eligible for exchange. If we determine your product is defective, we will send you a new unit of the exact same style, texture, density, color and other options selected in your original order. You will be unable to choose a new texture or style.  

Please watch the videos on the how to install section to make sure the product you select is a good match for you.  

Cancellations: 

All sales are final. Orders can be canceled within 24 hours and an automatic 4% cancellation fee will be applied. Orders canceled after 24 hours will incur a 10% automatic cancellation fee.

Change orders:

Product selections can not be changed after placing your order. Make sure to order the exact options you desire before checking out. We can however cancel your order. You can then order the new item you desire. This will restart your wait time. You will also incur the fees noted above.

Cancellations due to extended wait times:

If the wait time extends after you have placed your order and it is now 90 days or longer, you will be offered a full refund. If the new wait time is sooner than 90 days but more than the time you desire to wait and you choose to cancel there is an automatic 10% cancellation fee.