RETURNS, EXCHANGES & WARRANTY
We do not offer cash refunds on our products however your purchase does come with a FREE 30 DAY WARRANTY. During this time we recommend you wash your unit in cool water using high quality and conditioners with protein as a major ingredient. If you notice any issues with your hair during this time you may request a quality inspection. If we inspect the product and deem that it is defective, we will provide a new unit to you at no cost to you. We reserve the right to inspect the product ourselves.
We reserve all rights to decide whether the product(s) are eligible for exchange. Again, only defective units are eligible for exchange. We also reserve the right to reject an exchange request previously approved upon receipt. Products sent back without approval are not eligible for exchange. If we determine your product is defective, we will send you new unit of the exact same style, texture etc. You can not choose a new texture or style.
Please watch the videos on the how to install section to make sure the product you select is a good match for you.
Orders canceled after 24 hours will be offered store credit which can be used toward any products we offer.
Orders placed before October 25, 2019 can be cancelled but will incur a 20% cancellation fee if it was not canceled within 24 hours of when the order was originally placed.
If for any reason your order is delayed beyond the original wait time and you choose to cancel due to this, the 20% cancellation fee will still apply.
You may change your order within 24 hours of placing your order but the change can only be texture or style. You can not change to a different product. All order change requests incur a 10% fee.