Term & Conditions

POLICY CHANGES

IW Group LLC, reserves the right at our discretion to make modifications to products, prices, policies and procedures. Please check this page regularly for changes.

 

PRIVACY POLICY

IW Group, LLC privacy policy is to respect and protect the privacy of all our customers. All personal information collected on and off this site is kept confidential and not sold, reused, rented, disclosed, or loaned. Your personal information is used solely for the purpose of fulfilling your order and making improvements to the customer shopping experience. If deemed necessary, supporting documentation may be required post-purchase to complete order fulfillment. This includes, but is not limited to PII (Personal Identifying Information.)

 

COPYRIGHTS, TRADEMARKS AND CONTENT

The entire content published on this site, including but not limited to overall aesthetic, text, graphics, logos, images, video or code is copyrighted under copyright laws, and is the sole property of www.innovativeweaves.com. Without obtaining our prior written consent, any use by you or other third parties, including but not limited to the reproduction, modification, redistribution, display or transmission of the content of this site is strictly prohibited/unauthorized and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law.

All trademarks, service marks and trade names of www.innovativeweaves.com used on the site are trademarks or registered trademarks of IW GROUP, LLC.

 

LIMITATION OF LIABILITY

IW GROUP LLC, does not accept liability beyond the solutions set forth herein, including any liability for products not being in-stock for, or the provision of services and support. IW Group, will not be accountable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, IW Group is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, IW Group LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of services under this agreement.

 

 

RETURNS, EXCHANGES & WARRANTY

We do not offer cash refunds on our products however your purchase does come with a FREE 30 DAY WARRANTY. During this time we recommend you wash your unit in cool water using high quality and conditioners with protein as a major ingredient. If you notice any issues with your hair during this time you may request a quality inspection. If we inspect the product and deem that it is defective, we will provide a new unit to you at no cost to you. We reserve the right to inspect the  product ourselves.

We reserve all rights to decide whether the product(s) are eligible for exchange. Again, only defective units are eligible for exchange. We also reserve the right to reject an exchange request previously approved upon receipt. Products sent back without approval are not eligible for exchange. If we determine your product is defective, we will send you new unit of the exact same style, texture  etc. You can not choose a new texture or style. 

 

Please watch the videos on the how to install section to make sure the product you select is a good match for you. 

Cancellations: 

 

All sales are final. Orders can not be cancelled for any reason.

Cancellations due to wait time delays:

If for any reason your order is delayed beyond the original wait time and the new wait time is 90 days or longer, we will give you the option to continue to wait or you can choose to receive a full refund. 

If for some reason we choose to refund you and your order was ready before the 90 days, there is an automatic 10% fee. We will refund you the amount you paid minus 10%. 

Charge-backs

By purchasing from our site you agree not to file a charge-back/dispute. If you file a charge-back rather than resolve the issue with us we reserve the right to blacklist you from purchasing from us or any of our subsidiaries. 

Cookies Policy

 

Last updated: (​October 31, 2019)

IW Group LLC uses cookies on InnovativeWeaves.com. By using this website, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third­parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third­party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be "persistent" or "session" cookies.

How IW Group LLC, InnovativeWeaves.com uses cookies

When you use and access this website, we may place a number of cookies files in your webbrowser.

We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioral advertising.

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

Third­party cookies

In addition to our own cookies, we may also use various third­parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

  

What are your choices regarding cookies

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where can your find more information about cookies

You can learn more about cookies and the following third­party websites:

● AllAboutCookies: h​ttp://www.allaboutcookies.org/

● Network Advertising Initiative: h​ttp://www.networkadvertising.org/

Messaging Terms & Conditions

You agree to receive recurring automated marketing and informational text (e.g., SMS and MMS) messages from Innovative Weaves, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when joining or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Msg & Data rates may apply. Message frequency will vary. Innovative Weaves reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. Innovative Weaves also reserves the right to change the short code or phone number from which messages are sent. Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. Innovative Weaves, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages.

Cancellation

Reply STOP to cancel. After texting STOP you will receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP keyword command and agree that Innovative Weaves and its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from Innovative Weaves through any other programs you have joined until you separately unsubscribe from those programs.

Mobile Phone Number Change

In the event that you change or deactivate your mobile phone number, you agree to notifyInnovative Weaves by emailing us at support@innovativeweaves.com.

Problems?

If you are experiencing any problems, please email us at support@innovativeweaves.com

Contact

This message program is a service of Innovative Weaves, located atCleveland , US.

Dispute Resolution

  1. General. In the interest of resolving disputes between you and Innovative Weaves in the most expedient and cost effective manner, you and Innovative Weaves agree that any dispute arising out of or in any way related to these messaging terms and conditions ("Messaging Terms") or your receipt of text messages from Innovative Weaves or its service providers will be resolved by binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. This agreement to arbitrate disputes includes all claims arising out of or in any way related to these Messaging Terms, or your receipt of text messages from Innovative Weaves or its service providers whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of when a claim arises. YOU UNDERSTAND AND AGREE THAT, BY AGREEING TO THESE MESSAGING TERMS, YOU ANDInnovative Weaves ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION AND THAT THESE MESSAGING TERMS SHALL BE SUBJECT TO AND GOVERNED BY THE FEDERAL ARBITRATION ACT.
  2. Exceptions. Notwithstanding subsection (a) above, nothing in these Messaging Terms will be deemed to waive, preclude, or otherwise limit the right of you or Innovative Weaves to: (i) bring an individual action in small claims court; (ii) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (iii) seek injunctive relief in aid of arbitration from a court of competent jurisdiction; or (iv) file suit in a court of law to address an intellectual property infringement claim.
  3. Arbitrator. Any arbitration between you and Innovative Weaves will be governed by the Federal Arbitration Act and the Commercial Dispute Resolution Procedures and Supplementary Procedures for Consumer Related Disputes (collectively, "AAA Rules") of the American Arbitration Association ("AAA"), as modified by these Messaging Terms, and will be administered by the AAA. The AAA Rules and filing forms are available online at www.adr.org, by calling the AAA at 1-800-778-7879, or by contacting Innovative Weaves. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.
  4. Notice; Process. If you or Innovative Weaves intends to seek arbitration, then the party seeking arbitration must first send a written notice of the dispute to the other party by U.S. Mail ("Notice"). Innovative Weaves address for Notice is:natasha gray, Attn: Chief Executive Officer. The Notice must: (i) describe the nature and basis of the claim or dispute; and (ii) set forth the specific relief sought ("Demand"). You and Innovative Weaves will make good faith efforts to resolve the claim directly, but if you and Innovative Weaves do not reach an agreement to do so within 30 days after the Notice is received, you or Innovative Weavesmay commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by you or Innovative Weaves must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. (e) Fees. If you commence arbitration in accordance with these Messaging Terms, Innovative Weaves will reimburse you for your payment of the filing fee, unless your claim is for more than $15,000 or as set forth below, in which case the payment of any fees will be decided by the AAA Rules. If the claim is for $15,000 or less, you may choose whether the arbitration will be conducted: (i) solely on the basis of documents submitted to the arbitrator; (ii) through a non-appearance based telephone hearing; or (iii) by an in-person hearing as established by the AAA Rules. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. In that case, you agree to reimburse Innovative Weaves for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. You and Innovative Weaves agree that such written decision, and information exchanged during arbitration, will be kept confidential except to the extent necessary to enforce or permit limited judicial review of the award. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from you or Innovative Weaves made within 14 days of the arbitrator's ruling on the merits.
  5. No Class Actions. YOU AND Innovative Weaves AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Innovative Weaves agree otherwise in a signed writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.
  6. Modifications to this Arbitration Provision. Notwithstanding anything to the contrary in these Messaging Terms, if Innovative Weaves makes any future change to this arbitration provision, other than a change to Innovative Weaves address for Notice, you may reject the change by sending us written notice within 30 days of the change to Innovative Weaves address for Notice, in which case this arbitration provision, as in effect immediately prior to the changes you rejected, will continue to govern any disputes between you and Innovative Weaves.
  7. Enforceability. If an arbitrator decides that applicable law precludes enforcement of any of the limitations of subsection (f) above (addressing class, representative and consolidated proceedings) as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and brought in court. If any other provision of these Messaging Terms is found to be unenforceable, the applicable provision shall be deemed stricken and the remainder of these Messaging Terms shall remain in full force and effect.

Changes to Messaging Terms

We reserve the right to terminate or change our messaging program at any time. We also reserve the right to change these Messaging Terms at any time and such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes.