Term & Conditions

POLICY CHANGES

IW Group LLC, reserves the right at our discretion to make modifications to products, prices, policies and procedures. Please check this page regularly for changes.

 

PRIVACY POLICY

IW Group, LLC privacy policy is to respect and protect the privacy of all our customers. All personal information collected on and off this site is kept confidential and not sold, reused, rented, disclosed, or loaned. Your personal information is used solely for the purpose of fulfilling your order and making improvements to the customer shopping experience. If deemed necessary, supporting documentation may be required post-purchase to complete order fulfillment. This includes, but is not limited to PII (Personal Identifying Information.)

 

COPYRIGHTS, TRADEMARKS AND CONTENT

The entire content published on this site, including but not limited to overall aesthetic, text, graphics, logos, images, video or code is copyrighted under copyright laws, and is the sole property of www.innovativeweaves.com. Without obtaining our prior written consent, any use by you or other third parties, including but not limited to the reproduction, modification, redistribution, display or transmission of the content of this site is strictly prohibited/unauthorized and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law.

All trademarks, service marks and trade names of www.innovativeweaves.com used on the site are trademarks or registered trademarks of IW GROUP, LLC.

 

LIMITATION OF LIABILITY

IW GROUP LLC, does not accept liability beyond the solutions set forth herein, including any liability for products not being in-stock for, or the provision of services and support. IW Group, will not be accountable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, IW Group is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, IW Group LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of services under this agreement.

 

 

RETURNS, EXCHANGES & WARRANTY

We do not offer cash refunds on our products however your purchase does come with a FREE 30 DAY WARRANTY. During this time we recommend you wash your unit in cool water using high quality and conditioners with protein as a major ingredient. If you notice any issues with your hair during this time you may request a quality inspection. If we inspect the product and deem that it is defective, we will provide a new unit to you at no cost to you. We reserve the right to inspect the  product ourselves.

We reserve all rights to decide whether the product(s) are eligible for exchange. Again, only defective units are eligible for exchange. We also reserve the right to reject an exchange request previously approved upon receipt. Products sent back without approval are not eligible for exchange. If we determine your product is defective, we will send you new unit of the exact same style, texture  etc. You can not choose a new texture or style. 

 

Please watch the videos on the how to install section to make sure the product you select is a good match for you. 

Cancellations: 

Orders canceled after 24 hours will be offered store credit which can be used toward any products we offer. 

Orders placed before October 25, 2019 can be cancelled but will incur a 20% cancellation fee if it was not canceled within 24 hours of when the order is placed. 

Cookies Policy

 

Last updated: (​October 31, 2019)

IW Group LLC uses cookies on InnovativeWeaves.com. By using this website, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third­parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third­party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be "persistent" or "session" cookies.

How IW Group LLC, InnovativeWeaves.com uses cookies

When you use and access this website, we may place a number of cookies files in your webbrowser.

We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioral advertising.

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

Third­party cookies

In addition to our own cookies, we may also use various third­parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

  

What are your choices regarding cookies

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where can your find more information about cookies

You can learn more about cookies and the following third­party websites:

● AllAboutCookies: h​ttp://www.allaboutcookies.org/

● Network Advertising Initiative: h​ttp://www.networkadvertising.org/